Welcome to House of Suncatcher. These Terms of Service (“Terms”) govern your use of our website and the purchase of our handcrafted suncatchers for windows and bespoke sun catcher craft products. By accessing our site or placing an order, you agree to these Terms, which are designed to comply with UK consumer law and protect both you and us.
1. Company Information
House of Suncatcher is a UK‑based business specialising in artisan suncatchers. Our registered office and trading details are available upon request.
2. Eligibility
- You must be at least 18 years old to place an order.
- By using our website, you confirm that you have the legal capacity to enter into contracts under UK law.
3. Products
- Handcrafted Nature: Each suncatcher is handmade, so slight variations in colour, size, or finish may occur.
- Descriptions: We make every effort to ensure product descriptions are accurate, in line with the Consumer Rights Act 2015.
- Availability: If a product is unavailable, we will inform you promptly and offer alternatives or a refund.
4. Orders & Contract Formation
- Order Confirmation: Once you place an order, you will receive an email confirmation. This constitutes acceptance of your order and forms a binding contract under UK law.
- Accuracy: You must ensure that all details provided (name, address, payment information) are correct.
- Right to Refuse: We reserve the right to cancel orders if fraudulent or incorrect details are provided.
5. Pricing & Payment
- Currency: All prices are listed in GBP (£).
- Payment Methods: We accept major credit cards and secure payment gateways.
- Security: Transactions are protected with SSL encryption.
- Errors: If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.
6. Delivery
Our delivery practices comply with UK consumer law and are detailed in our Shipping Policy.
- UK Delivery: Free standard shipping within 3–5 working days.
- International Delivery: Available worldwide, subject to customs duties.
- Tracking: Provided for all orders.
- Delays: If delivery is delayed beyond 30 days, you have the right to cancel and receive a full refund.
7. Returns & Refunds
Our returns process complies with the Consumer Contracts Regulations 2013.
- Cooling‑Off Period: You have 14 days from receipt to cancel your order without giving a reason.
- Extended Policy: We offer a 30‑day return window for eligible items.
- Condition: Items must be unused and in original packaging.
- Refunds: Issued within 14 days of receiving the returned item, to the original payment method.
- Exclusions: Bespoke or personalised suncatchers cannot be returned unless faulty.
8. Intellectual Property
- Ownership: All content, including product designs, text, and images, is the property of House of Suncatcher.
- Restrictions: You may not copy, reproduce, or distribute our content without prior written consent.
- Trademarks: The name “House of Suncatcher” and associated branding are protected.
9. Website Use
- Lawful Use: You may use our site for lawful purposes only.
- Prohibited Activities: Misuse of the site, including attempts to hack or disrupt services, is forbidden.
- Accuracy: While we strive for accuracy, we cannot guarantee that all website content is error‑free.
10. Liability
- Consumer Rights: Nothing in these Terms affects your statutory rights under UK law.
- Product Liability: Our suncatchers for windows are decorative items and should be handled with care. We are not liable for misuse.
- Limitations: To the fullest extent permitted by law, our liability is limited to the value of the product purchased.
11. Data Protection & Privacy
We comply with the UK GDPR and Data Protection Act 2018.
- Collection: We collect personal data necessary for order fulfilment.
- Use: Data is used for processing orders, customer support, and marketing (if consented).
- Rights: You have the right to access, correct, or delete your data.
- Details: See our full Privacy Policy for more information.
12. Governing Law
- Jurisdiction: These Terms are governed by the laws of England and Wales.
- Disputes: Any disputes will be resolved in UK courts.
13. Customer Commitment
These Terms of Service reflect the values of House of Suncatcher:
- Experience: Years of expertise in artisan craftsmanship.
- Expertise: Knowledge of customer needs and clear communication.
- Authoritativeness: Transparent policies that build trust.
- Trustworthiness: Fair practices and reliable service.
14. Contact Us
For questions about these Terms of Service, don’t hesitate to get in touch with us at:
contact@houseofsuncatcher.co.uk