At House of Suncatcher, we believe that the journey of your order is just as important as the artistry of the product itself. Every handcrafted piece, whether it’s a radiant sun catcher craft or bespoke suncatchers for windows, deserves careful handling, secure packaging, and reliable delivery. Our shipping policy has been designed to give you complete confidence when shopping with us, ensuring transparency, efficiency, and peace of mind from the moment you place your order until your suncatcher arrives at your door.
Order Processing
- Processing Time: Orders are typically prepared within 1–2 working days. Each item is inspected for quality before dispatch.
- Custom Orders: Bespoke designs may require additional time. If you’ve requested a personalised suncatcher for windows, we’ll provide an estimated completion and dispatch date at checkout.
- Confirmation: Once your order is placed, you’ll receive an email confirmation with details of your purchase.
UK Delivery
- Standard Shipping: Free across the UK, with delivery times of 3–5 working days.
- Express Shipping: Available at checkout for faster delivery, usually within 1–2 working days.
- Tracking: Every parcel includes a tracking number so you can follow your suncatcher’s journey.
International Shipping
- Delivery Times: International orders generally arrive within 7–14 working days.
- Customs & Duties: Local taxes or customs duties may apply and are the responsibility of the customer.
- Global Reach: Our suncatchers for windows are carefully packaged to withstand long journeys.
Packaging & Care
- Protective Materials: Each item is wrapped in secure, eco‑friendly packaging to prevent damage.
- Presentation: Orders arrive beautifully presented, ideal for gifting.
- Sustainability: We use recyclable materials wherever possible.
Tracking & Notifications
- Tracking Numbers: Provided for every order.
- Email Updates: Notifications at each stage — order confirmation, dispatch, and delivery.
- Customer Support: Our UK‑based team is available to assist promptly.
Delays & Exceptions
- Weather Conditions: Severe weather may impact courier schedules.
- Peak Seasons: Holiday demand may extend delivery times.
- Customs Clearance: International orders may be held temporarily at customs.
Returns & Exchanges (Linked to Shipping)
- 30‑Day Returns: If your suncatcher doesn’t meet expectations, you can return it within 30 days.
- Easy Process: Contact our support team for guidance.
- Condition: Returned items must be unused and in original packaging.
Secure Checkout
- SSL Protection: Our checkout is secured with 128‑bit SSL encryption.
- Trusted Payments: We accept major cards and secure gateways.
- Peace of Mind: Whether ordering a single sun catcher craft or multiple suncatchers for windows, your details are protected.
Customer Commitment
At House of Suncatcher, our shipping policy reflects our values:
- Experience: Years of expertise in delivering artisan products worldwide.
- Expertise: Knowledge of packaging and logistics for delicate items.
- Authoritativeness: Transparent policies that build trust with our UK audience.
- Trustworthiness: Clear communication and reliable service at every step.
Contact Us
For any questions regarding shipping, delivery, or your order, please get in touch with us at:
contact@houseofsuncatcher.co.uk