At House of Suncatcher, we value your trust. When you shop for our handcrafted suncatchers for windows or explore our bespoke sun catcher craft collections, you share personal information with us. This Privacy Policy explains how we collect, use, and protect your data. It is designed to be transparent, easy to understand, and compliant with UK data protection standards.
1. Information We Collect
We collect only the information necessary to provide you with a seamless shopping experience.
- Personal Details: Name, email address, billing and shipping address.
- Order Information: Products purchased, payment details, and delivery preferences.
- Account Data: If you create an account, we store login credentials securely.
- Technical Data: Cookies, IP addresses, and browsing behaviour to improve site performance.
- Communications: Emails or messages you send to our support team.
This ensures we can fulfil your orders, personalise your experience, and improve our services.
2. How We Use Your Information
Your data is used for specific, legitimate purposes:
- Order Fulfilment: Processing purchases and delivering your suncatchers safely.
- Customer Support: Responding to queries and providing assistance.
- Marketing: Sending updates about new sun catcher craft collections, promotions, or events (only if you opt in).
- Site Improvement: Analysing browsing behaviour to enhance usability.
- Legal Compliance: Meeting obligations under UK law.
We never sell your data to third parties.
3. Sharing Your Information
We share data only when necessary:
- Couriers: To deliver your suncatchers for windows.
- Payment Providers: To process secure transactions.
- Analytics Tools: To understand how visitors use our site.
- Legal Authorities: If required by law.
All partners are carefully selected and comply with strict data protection standards.
4. Data Security
Protecting your information is a priority.
- Encryption: Our checkout uses 128‑bit SSL encryption.
- Secure Servers: Data is stored on protected servers with restricted access.
- Regular Audits: We review systems to maintain compliance.
This ensures your details remain safe whether you’re ordering a single sun catcher craft or multiple bespoke suncatchers.
5. Cookies & Tracking
Cookies help us improve your experience.
- Essential Cookies: Required for site functionality.
- Performance Cookies: Track usage to enhance design.
- Marketing Cookies: Used only if you consent, to show relevant promotions.
You can manage cookie preferences through your browser settings.
6. Your Rights
As a UK customer, you have clear rights under data protection law:
- Access: Request a copy of the data we hold.
- Correction: Update inaccurate information.
- Deletion: Ask us to remove your data.
- Restriction: Limit how we use your information.
- Opt‑Out: Withdraw consent for marketing communications.
We respect and respond to all requests promptly.
7. Children’s Privacy
Our products, including suncatchers for windows, are intended for adults. We do not knowingly collect data from children under 16. If we discover such data, it will be deleted immediately.
8. Policy Updates
We may update this Privacy Policy to reflect changes in law or business practices.
- Notification: Updates will be posted on our website.
- Review: We encourage you to check periodically for changes.
9. Customer Commitment
This Privacy Policy reflects the values of House of Suncatcher:
- Experience: Years of expertise in artisan products and customer care.
- Expertise: Knowledge of secure data handling.
- Authoritativeness: Transparent policies that build trust.
- Trustworthiness: Clear communication and respect for your privacy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch with us at:
contact@houseofsuncatcher.co.uk Visitor comments may be checked through an automated spam detection service.