Customer Help
We always here to help our customer.
Common purchase queries answered
Orders and Shipping
Orders are usually processed within 1–2 business days. During busy seasons (like Christmas), processing may take slightly longer.
Yes, we provide free standard shipping across the UK. Express delivery options are available at checkout for an additional fee.
• UK Standard Shipping: 3–5 business days
• UK Express Shipping: 1–2 business days
• International Shipping: 7–14 business days (depending on location)
Yes, once your order has been dispatched, you’ll receive a tracking link via email so you can follow your parcel’s journey.
We’ll notify you immediately if there are any unexpected delays. Weather, customs, or courier issues may occasionally affect delivery times
Yes, you can add gift wrapping and a personalised note at checkout — perfect for birthdays, anniversaries, or festive occasions.
Please contact us within 48 hours of delivery with photos of the damaged item. We’ll arrange a replacement or refund promptly.
Orders can be changed or cancelled within 12 hours of purchase. After this window, we may have already started processing your item.
If you need to swap an item
Returns and Exchanges
We accept returns within 14 days of delivery provided the item is unused, undamaged, and in its original packaging.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Simply contact our customer support team with your order number and reason for return. We’ll guide you through the process.
Yes, exchanges are possible if the requested item is in stock. If not, we’ll issue a refund or store credit.
Personalised or custom‑made products cannot be returned unless they arrive faulty or damaged.
Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.
Please contact us within 48 hours of delivery with photos of the damage. We’ll arrange a replacement or full refund.
Yes, orders can be cancelled within 12 hours of purchase. After this window, the item may already be in production or dispatched.