– UK Standard Shipping: 3–5 business days
– UK Express Shipping: 1–2 business days
– International Shipping: 7–14 business days (depending on customs and courier services).

We accept returns within 14 days of delivery provided the item is unused, undamaged, and in its original packaging. Exchanges are possible if the requested item is in stock. Personalised or custom‑made products cannot be returned unless faulty or damaged. Refunds are processed within 5–7 business days after inspection.

If your order has not yet been dispatched, you can contact our customer support team to update your shipping address. Once the order has shipped, we are unable to make changes.

Once your order has been dispatched, you’ll receive a tracking link via email. This allows you to follow your parcel’s journey until it arrives at your door.

You can reach our support team via email at contact@houseofsuncatcher.co.uk. We aim to respond within 24 hours on business days to assist with any queries about orders, shipping, or returns.

Please contact us immediately. If the order has not yet shipped, we can update the address. If it has already been dispatched, we’ll work with the courier to resolve the issue, but additional charges may apply.

Yes, we ship worldwide. International customers are responsible for any customs duties or import taxes charged by their local authorities.

Whenever possible, we ship all items in a single package. However, if your order contains multiple products from different categories or warehouses, they may arrive separately. You’ll receive tracking details for each shipment.